Your Privacy at fg6
We take your personal data seriously. This Privacy Policy explains exactly what information fg6 collects, how it is used, and the steps we take to keep it secure for every player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how fg6 ("fg6", "we", "us", or "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "your", or "the Player") of the fg6 website, mobile platform, games, betting services, and all related features (collectively, the "Platform"). It applies to all players who access or use the fg6 Platform, including players based in Bangladesh who interact with the Platform via desktop browser or mobile device.
By registering an account or continuing to use the fg6 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms & Conditions. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately and contact [email protected] to request account closure.
Your privacy is a platform commitment, not a formality. fg6 does not sell or rent your personal data to third parties for marketing purposes. All data sharing is limited strictly to what is necessary to deliver our services securely and in compliance with applicable law.
fg6 reserves the right to update this Policy at any time. When material changes are made, we will post a revised version on the Platform with an updated effective date. Your continued use of the Platform following such changes constitutes your acceptance of the revised Policy.
2. Information We Collect
fg6 collects personal information in the following categories when you use the Platform.
3. How We Use Your Information
fg6 processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use your information are set out below.
3.1 Account Management & Service Delivery
We use your identity and contact data to create and maintain your fg6 account, authenticate your logins, process your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and deliver the games and betting services you request.
3.2 Identity Verification & Fraud Prevention
KYC data and financial data are processed to verify your identity, confirm that you meet the 21+ age requirement, detect and prevent fraud, money laundering, and other prohibited activities, and to comply with our anti-money-laundering obligations.
3.3 Responsible Gaming
Usage data and financial data are analysed to monitor for signs of problem gambling behaviour. Where risk indicators are detected, fg6 may contact you with responsible gaming information, apply deposit limit prompts, or escalate to our Responsible Gaming team.
3.4 Communications & Customer Support
We use contact data to respond to your support enquiries (available 24/7 at [email protected]), send transactional notifications such as deposit confirmations and withdrawal updates, and communicate important changes to our Terms or this Policy.
3.5 Promotions & Personalisation
Where you have given consent, we use usage data and account preferences to personalise your experience on the fg6 Platform, including surfacing relevant game recommendations and targeted promotional offers. You may withdraw your consent to marketing communications at any time by contacting [email protected].
3.6 Platform Improvement & Analytics
Technical and usage data are processed in aggregated or anonymised form to understand how players interact with the Platform, diagnose technical issues, improve game performance, and develop new features. Anonymised analytics data cannot be used to identify individual players.
Our Privacy Commitments to You
Six ways fg6 protects your personal information every day.
SSL Encryption
All data transmitted between your device and the fg6 Platform is protected using industry-standard SSL (Secure Socket Layer) encryption, making it unreadable to any third party intercepting your connection.
No Data Sales
fg6 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. Your data belongs to you.
Minimal Data Collection
We collect only the information that is strictly necessary to deliver our services, meet our legal obligations, and protect the integrity of the Platform. We do not collect data speculatively.
Defined Retention Periods
Personal data is retained only for as long as it is required for the purpose it was collected, or as required by applicable law. Account data is typically retained for 5 years following account closure to meet financial record-keeping standards.
Access Controls
Access to your personal data within the fg6 organisation is restricted on a need-to-know basis. Only authorised personnel whose role requires access to your data are permitted to view or process it.
Direct Contact Rights
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team at [email protected]. We will acknowledge all data requests within 5 business days.
4. How We Share Your Information
fg6 shares personal data with third parties only in the limited circumstances described below. All third-party recipients are contractually obligated to handle your data in a manner consistent with this Policy and applicable data protection law.
- Payment Processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions.
- Identity Verification Providers: KYC documents and identity data are shared with approved third-party verification agencies to fulfil our age-verification and anti-fraud obligations.
- Game Software Providers: Usage data (e.g., game session identifiers) may be shared with game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe to deliver and support the games you play.
- IT & Security Service Providers: Technical data may be processed by our hosting, cybersecurity, and platform infrastructure partners strictly for the purpose of maintaining the Platform's availability and security.
- Legal Compliance: We may disclose personal data to law enforcement, regulatory authorities, or other government bodies where required to do so by applicable law or valid legal process, and where such disclosure is proportionate and necessary.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of fg6's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the Platform or by email.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside Bangladesh to data processors based in other jurisdictions, fg6 ensures that adequate contractual safeguards are in place to protect your data to a standard equivalent to this Policy.
5. Cookies & Tracking Technologies
fg6 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. The types of cookies we use are described below.
5.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be disabled. They are used to maintain your login session, remember your language preferences, and protect the Platform against cross-site request forgery. No consent is required for these cookies.
5.2 Analytics Cookies
With your consent, we use analytics cookies to understand how players navigate the fg6 Platform, which games are most popular, and where technical issues occur. Data collected via analytics cookies is aggregated and does not directly identify individual users.
5.3 Preference Cookies
These cookies remember choices you make on the Platform — such as your preferred payment method or notification settings — so that you do not need to re-enter them on each visit.
You can control cookie settings through your browser. Disabling strictly necessary cookies may prevent some parts of the Platform from functioning correctly. For further information, please contact [email protected].
6. Your Data Rights
As a user of the fg6 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 5 business days and resolve all requests within 30 calendar days.
- Right of Access: You may request a copy of the personal data fg6 holds about you, along with an explanation of how it is being used.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal data held in your account.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
- Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Withdraw Consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
Account Closure & Data Deletion: If you wish to close your fg6 account and request deletion of your personal data, please contact [email protected]. Note that certain data may be retained for up to 5 years after account closure to comply with financial record-keeping and anti-money-laundering obligations.
7. Data Security & Retention
fg6 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, regular security audits, two-factor authentication support for player accounts, and strict internal access control policies.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights, fg6 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
Personal data is retained in accordance with the following general schedule: active account data is retained throughout the life of your account; financial transaction records are retained for a minimum of 5 years from the date of the transaction; KYC documents are retained for the duration of the account relationship and for up to 5 years thereafter; usage and analytics data in anonymised form may be retained indefinitely for statistical purposes.
8. Children & Minors
The fg6 Platform is strictly intended for adults aged 21 and above. fg6 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data without appropriate parental consent, we will immediately suspend the account, delete all associated personal data, and refund any deposited funds to the original payment method.
If you believe that a minor has accessed the fg6 Platform and provided personal data, please notify us immediately at [email protected] so that we can take prompt action.
9. Policy Changes & Contact
9.1 Changes to This Policy
fg6 may revise this Privacy Policy from time to time. All revisions will be published on the Platform with an updated effective date. For material changes, we will provide reasonable advance notice via email or an in-Platform notification. Your continued use of the Platform after the revised Policy takes effect constitutes your acceptance of the changes.
9.2 How to Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach our support team at [email protected]. We are available 24 hours a day, 7 days a week, including public holidays observed in Bangladesh such as Eid, Victory Day (16 December), and Independence Day (26 March).
9.3 Relationship to Other Policies
This Privacy Policy should be read alongside the fg6 Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.
Questions About Your Privacy?
Our support team is available around the clock to address any privacy concerns or data requests. You can also explore our FAQ, review our Terms, or head to the fg6 Casino.
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